YOUReward (SA) is fully operational, including email delivery and payments.
Posted Mar 03, 2026 - 13:26 GMT+04:00
Update
Gifting service has fully recovered and is working normally on both Web and Mobile App.
Posted Mar 03, 2026 - 13:09 GMT+04:00
Update
Email service is now fully operational and all functionalities are working as expected.
Posted Mar 03, 2026 - 12:24 GMT+04:00
Update
We are continuing to work on a fix for this issue.
Posted Mar 03, 2026 - 11:18 GMT+04:00
Update
Card and Apple Pay payment services have now been restored and are operating normally. Points payment is currently unavailable and is being worked on.
Posted Mar 03, 2026 - 10:42 GMT+04:00
Update
Payment services(Credit/Debit Cards and ApplePay) have been fully restored and are now operating normally.
The following services are currently unavailable: - GroupGift - @Work - YOUReward (UAE) - YOUReward (SA) - All are operational except email delivery and payments - YOUCampaign - GiftShop - Email delivery for yougotagift.com
Email services are expected to be restored within the next hour.
Our team is actively working to restore all impacted services and resolve the remaining issues as quickly as possible. Further updates will be shared shortly.
Posted Mar 03, 2026 - 09:30 GMT+04:00
Update
We are actively working towards resolution and monitoring service stability.
Posted Mar 02, 2026 - 10:35 GMT+04:00
Identified
Service disruption is caused by an infrastructure health issue at the AWS UAE Data Center. Investigation and monitoring are ongoing.
Posted Mar 01, 2026 - 20:30 GMT+04:00
Update
We are currently experiencing limited access to our cloud provider (AWS) in the affected region. Our team is actively monitoring AWS status updates and stands ready to initiate service failover as soon as conditions allow.
Posted Mar 01, 2026 - 19:45 GMT+04:00
Investigating
We are currently experiencing service disruptions affecting some of our services. This impact is due to an ongoing infrastructure health issue at the AWS UAE Data Center operated by Amazon Web Services in the UAE (Middle East) Region.
Our team is actively monitoring the situation and working closely with AWS to assess the impact and restore full functionality as quickly as possible.
We will continue to provide updates as more information becomes available.
Posted Mar 01, 2026 - 18:50 GMT+04:00
This incident affects: Giftshop (Giftshop - Support Services), YOUReward (YOUReward (All other region)), @Work, and YOUGotaGift.com (Email Delivery, Payment Processing - Support Services, Points Payments).