Update - YOUReward (SA) is fully operational, including email delivery and payments.
Mar 03, 2026 - 13:26 GMT+04:00
Mar 03, 2026 - 13:26 GMT+04:00
Update - Gifting service has fully recovered and is working normally on both Web and Mobile App.
Mar 03, 2026 - 13:09 GMT+04:00
Mar 03, 2026 - 13:09 GMT+04:00
Update - Email service is now fully operational and all functionalities are working as expected.
Mar 03, 2026 - 12:24 GMT+04:00
Mar 03, 2026 - 12:24 GMT+04:00
Update - We are continuing to work on a fix for this issue.
Mar 03, 2026 - 11:18 GMT+04:00
Mar 03, 2026 - 11:18 GMT+04:00
Update - Card and Apple Pay payment services have now been restored and are operating normally. Points payment is currently unavailable and is being worked on.
Mar 03, 2026 - 10:42 GMT+04:00
Mar 03, 2026 - 10:42 GMT+04:00
Update - Payment services(Credit/Debit Cards and ApplePay) have been fully restored and are now operating normally.
The following services are currently unavailable:
- GroupGift
- @Work
- YOUReward (UAE)
- YOUReward (SA) - All are operational except email delivery and payments
- YOUCampaign
- GiftShop
- Email delivery for yougotagift.com
Email services are expected to be restored within the next hour.
Our team is actively working to restore all impacted services and resolve the remaining issues as quickly as possible. Further updates will be shared shortly.
Mar 03, 2026 - 09:30 GMT+04:00
The following services are currently unavailable:
- GroupGift
- @Work
- YOUReward (UAE)
- YOUReward (SA) - All are operational except email delivery and payments
- YOUCampaign
- GiftShop
- Email delivery for yougotagift.com
Email services are expected to be restored within the next hour.
Our team is actively working to restore all impacted services and resolve the remaining issues as quickly as possible. Further updates will be shared shortly.
Mar 03, 2026 - 09:30 GMT+04:00
Update - We are actively working towards resolution and monitoring service stability.
Mar 02, 2026 - 10:35 GMT+04:00
Mar 02, 2026 - 10:35 GMT+04:00
Identified - Service disruption is caused by an infrastructure health issue at the AWS UAE Data Center. Investigation and monitoring are ongoing.
Mar 01, 2026 - 20:30 GMT+04:00
Mar 01, 2026 - 20:30 GMT+04:00
Update - We are currently experiencing limited access to our cloud provider (AWS) in the affected region. Our team is actively monitoring AWS status updates and stands ready to initiate service failover as soon as conditions allow.
Mar 01, 2026 - 19:45 GMT+04:00
Mar 01, 2026 - 19:45 GMT+04:00
Investigating - We are currently experiencing service disruptions affecting some of our services. This impact is due to an ongoing infrastructure health issue at the AWS UAE Data Center operated by Amazon Web Services in the UAE (Middle East) Region.
Our team is actively monitoring the situation and working closely with AWS to assess the impact and restore full functionality as quickly as possible.
We will continue to provide updates as more information becomes available.
Mar 01, 2026 - 18:50 GMT+04:00
Our team is actively monitoring the situation and working closely with AWS to assess the impact and restore full functionality as quickly as possible.
We will continue to provide updates as more information becomes available.
Mar 01, 2026 - 18:50 GMT+04:00
B2B APIs
Operational
B2B API
Operational
OB2B API
Operational
SB2B API
Operational
YOUGift API
Operational
YOUProcess
Operational
GCP
Operational
GCA
Operational
MPOS - Web Portal
Operational
MPOS - Web Portal Support Services
Operational
Rewards
Operational
Mail Delivery
Operational
SMS Delivery
Operational
YOUReward
Partial Outage
YOUReward (SA)
Operational
YOUReward (All other region)
Partial Outage
YOUGotaGift.com
Operational
Gifting - Web Portal
Operational
Gifting - eGift Cards Catalogue
Operational
Gifting - eGift Personalization
Operational
GroupGift - Web Portal
Operational
GroupGift - Web Portal Support Services
Operational
Email Delivery
Operational
SMS Delivery
Operational
Payment Processing - Web Portal
Operational
Payment Processing - Support Services
Operational
Card Payments
Operational
Points Payments
Operational
@Work
Operational
MyRewards
Operational
MyCredits Console
Operational
Merchant Portal
Operational
Merchant API
Major Outage
Giftshop
Operational
Giftshop - Support Services
Operational
Giftshop - Web Portal
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.